Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gregoryvespe26031@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gregoryvespe26031@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gregoryvespe26031@hotmail.com.

30-Day Return and Refund Policy

We accept return requests made within 30 days after your order is delivered.

Eligibility

To be eligible for a return, an item must be unworn, unused, unwashed, and in the same condition in which it was received, with its original tags and packaging. Proof of purchase is required.

Starting a Return

Before sending anything back, contact us at gregoryvespe26031@hotmail.com. If your return is approved, we will provide the return address and instructions. Returns sent without prior authorization will not be accepted.

Return Shipping

For returns based on preference, fit, size, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs. If an item is defective, damaged on arrival, or incorrect, we will cover reasonable return shipping costs or provide a prepaid return label. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos when possible so we can evaluate the issue and make it right.

Non-Returnable Items

Gift cards and items marked final sale cannot be returned. For hygiene reasons, worn, washed, altered, or damaged items are not eligible for return unless they were defective when received. This does not limit any rights that cannot be excluded under applicable law.

Exchanges

The fastest way to exchange an item is to request a return and place a new order after the return is approved.

Refunds

We will inspect your return and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at gregoryvespe26031@hotmail.com.

Two-Year Limited Warranty

Our products include a limited warranty against manufacturing defects for two years from the original purchase date. The warranty does not cover normal wear and tear, misuse, accidents, improper care, alterations, unauthorized repairs, or damage caused by use contrary to product instructions. Proof of purchase is required. Depending on the circumstances, we may repair the item, replace it with the same or a comparable item, or provide an appropriate refund. This limited warranty does not reduce any mandatory rights available under applicable consumer law.

Contact

For return, refund, exchange, or warranty questions, contact gregoryvespe26031@hotmail.com.